Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
Can someone explain the new features mentioned in your latest email?
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Sales Inquiries",
"probability": 85,
"follow-up": "Could you please specify which features you are interested in?",
"user_mood": "curious"
}
}